How Can we Help?

At Tanoshi Anime and Toys, we understand the importance of supporting our customers every step of the way. Our team is here to assist you with any inquiries, concerns, or feedback you may have.

Whether you have questions about our products, need help placing an order, or require assistance with a recent purchase, our team is ready to provide you with prompt and helpful assistance. You can reach out to us via email.

We strive to ensure that every customer has a positive experience with us, and we are committed to resolving any issues you may encounter efficiently and effectively.

Certainly! We understand that as a small business, we may experience delays at times. Your patience and support are greatly appreciated as we strive to provide you with the best service possible. Thank you for choosing to shop with us and for your understanding.

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  • Tanoshi Anime and Toys Return Policy

    At Tanoshi Anime and Toys, we strive to ensure that you are completely satisfied with your purchase. If for any reason you need to return an item, please follow the guidelines below:

    Return Timeframe

    • You may return most new, unopened items within 30 days of receipt for a full refund.

    Eligibility for Returns

    • To be eligible for a return, items must be in their original condition, unopened, and with all tags and packaging included.

    • Certain items such as clearance, digital products, mature themes or bespoke merchandise may not be eligible for return.

    Process for Returns

    1. Contact Us: Reach out to our customer service team via email or in-store to initiate a return. Be prepared to provide your order number and details about the item.

    2. Ship the Item: If approved, securely package the item and ship it to our store address:
      Tanoshi Anime and Toys Attn: Returns
      1023 W Yellowstone Ave Ste K
      Pocatello, Idaho

    3. Return Shipping: Customers are responsible for return shipping costs unless the item was defective or an error occurred on our part.

    Refunds

    • Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method within 10 business days.

    Exchanges

    • If you would like to exchange an item for a different size or variant, please follow the return process above and place a new order for the desired item.

    Damaged or Defective Items

    • If you receive a damaged or defective item, please contact us within 7 days of receipt. We will work with you to resolve the issue, which may include a replacement or refund.

    Thank you for shopping at Tanoshi Anime and Toys! We appreciate your support and look forward to serving you again.

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